IMAC and lifecycle
Install, move, add, change, remove and replace workplace, network and communications equipment.
fieldservice.ch by connectionpoint
Technical work on site, backed by the team behind the systems.
We handle installations, moves, changes, rollouts, break/fix, refurbishments and decommissioning for retail, offices and distributed locations. On-site technicians work with central network, server and telephony specialists when a task reaches beyond the device.
IMACInstall, move, add and change
Retail & POSOpenings, refurbishments and closures
Multi-siteRepeatable work across many locations
Technical supportCentral specialists available to the field team
More than dispatching a technician.
We take care of the practical work and the coordination around it. An assignment may be one hardware replacement or a programme across many sites with preparation, logistics, documentation and technical follow-up.
Openings and rollouts
Repeatable installation and testing for new stores, offices, serviced apartments and other distributed sites.
Refurbishments
Removal, protection or relocation of equipment during construction, followed by reinstallation and functional testing.
Break/fix
Fault isolation and hardware replacement on site, with access to network or systems specialists where needed.
Closures and decommissioning
Removal, recording, return logistics, reuse and agreed disposal when a site closes.
Surveys and documentation
Site information, cabling, equipment, photographs where agreed, exceptions and actions for the next visit.
Built for stores and live business locations.
Site work must fit around construction, opening dates, staff, landlords and equipment from several suppliers. We plan those dependencies rather than leaving the local team to coordinate them.
Network and connectivity
Routers, switches, access points, cabling checks and activation with the responsible remote teams.
POS-related equipment
Workstations, peripherals, printers, scanners and coordination around payment terminals and vendor procedures.
Communications
Phones, SIP-connected equipment and local checks during moves, replacements and openings.
Workplace and back office
Endpoints, accessories, local server equipment and devices used by staff away from the shop floor.
A repeatable way of working.
For multi-site programmes, consistency matters. We define the task, prepare it, complete the visit, record the result and route exceptions to the right technical owner.
Scope
Sites, tasks, equipment, access, dependencies and acceptance criteria.
Prepare
Runbook, schedule, asset list, labels, logistics and supplier contacts.
Execute
Installation, replacement, move, survey, removal or local investigation.
Verify
Functional checks, evidence where agreed and immediate handling of exceptions.
Handover
Completion status, documentation, asset disposition and follow-up actions.
One site or an ongoing programme.
Use fieldservice.ch for a defined rollout, scheduled IMAC work, site surveys, vendor-led procedures or recurring interventions. Ticketing, change control, customer communication and commercial roles are agreed before work starts.
fieldservice.ch by connectionpoint
On-site work is part of the technical services delivered by connectionpoint GmbH. Business Internet, network operations, hosting, Microsoft 365 and telephony can be included in the same customer engagement where required.
Contact
Send us the sites and the type of work.
A location list, expected timeline and an example site or runbook are usually enough to begin. Geographic coverage, travel, logistics, response times and service levels are confirmed for the individual engagement.
connect@connectionpoint.ch+41 52 540 05 50
connectionpoint GmbH
Moosweg 25
8500 Frauenfeld, Switzerland